Privacy Policy

Peptide Health ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us. By using this website, you consent to the practices described in this policy.

1. Information We Collect

We may collect and process the following data about you:

• Identity & contact data: name, billing and shipping address, email address, and telephone number provided when you place an order or contact us.
• Transaction data: details of products you purchase and payments made, including the payment method used (cryptocurrency, bank transfer, or card).
• Technical data: IP address, browser type and version, device information, and details of your visits to our website.
• Communication data: any correspondence you send to us by email, WhatsApp, Telegram, or our contact forms.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders, including dispatch and delivery.
• Communicate with you regarding your order, enquiries, or customer support.
• Send you marketing communications and discount codes where you have signed up to receive them (you may opt out at any time).
• Improve our website, products, and services.
• Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data on the basis of contractual necessity (to fulfil your order), legitimate interests (to operate and improve our business), consent (for marketing), and legal obligation where applicable under the UK GDPR and EU GDPR.

4. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties strictly for the purpose of fulfilling your order, including shipping and courier partners, payment processors, and IT service providers. All third parties are required to keep your data secure and to use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment information processed via cryptocurrency or bank transfer is handled securely, and card payments (when available) are processed by PCI-DSS compliant providers.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR and EU GDPR, you have the right to access, correct, erase, restrict, or object to the processing of your personal data, as well as the right to data portability. To exercise any of these rights, please contact us at orders@peptidehealth.store.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences (such as currency and language), and analyse site traffic. You can control cookies through your browser settings.

9. International Transfers

As we ship internationally, your data may be transferred to and processed in countries outside the UK and EU. Where this occurs, we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at orders@peptidehealth.store.